Faq

Frequently Asked Questions (FAQ) – CraftiDealz

Below are some of the most common questions our customers ask. If you don’t find your answer here, feel free to contact us anytime.

1. How can I place an order?

Simply browse our products, add your desired items to the cart, and proceed to checkout. Fill in your details and complete the payment—your order will be processed instantly.

2. What payment methods do you accept?

We accept multiple secure payment options, including:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Wallets

(All payments are processed securely.)

3. How will I know if my order is confirmed?

You will receive an order confirmation email immediately after placing your order. If you don’t receive an email, please check your spam folder or contact us.

4. How long does delivery take?

Delivery times vary based on your location:

  • Standard delivery: 3–7 business days

  • Remote areas may take longer

5. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking link via email or SMS. You can use it to check the real-time status of your delivery.

6. Do you offer returns or exchanges?

Yes. We offer returns and exchanges under certain conditions.
Please refer to our Return & Refund Policy for complete details.

7. What if I receive a damaged or wrong product?

If your order arrives damaged, defective, or incorrect, contact us within 48 hours with photos or videos.
We will assist you with a replacement or refund as applicable.

8. Can I cancel my order?

Orders can be canceled before they are shipped.
Once shipped, cancellations are no longer possible.
Please contact us immediately if you wish to cancel your order.

9. Do you offer customer support?

Yes! You can reach us at:

Email: craftidealz@outlook.com
Phone: +91 90541 37023

We respond within 24–48 business hours.

10. Where are you located?

CraftiDealz
Plot-2, Flat-201, 2nd Floor, Hari Hari Society V-1, Kataragam Road, Katargam, Surat City, Surat, Gujarat – 395004, India